Medstar provides transportation services to the disabled community in the Greater Sacramento Area and beyond. Our primary areas of coverage are Sacramento, Carmichael, Citrus Heights, Elk Grove, Roseville, Rocklin, Antelope, North Highlands, and Folsom. We provide safe, quality service to both ambulatory and wheelchair dependent clients.
We provide more than 150,000 safe trips per year. Our employees are required to pass a comprehensive background check as well as drug and alcohol screening. Our employees receive comprehensive safety training along with instruction to become professional wheelchair van operators.
Hours of Operation: 4:00am to 8:00pm Monday through Saturday.
(See CAREERS page for the best time to submit applications for employment.)
Services:
- Dialysis Visits
- Special Needs
- Doctors Appointments
- Care Home Transportation
- Medical Excepted
- Billing Provided
Frequently Asked Questions
1. Do You Take Medi-Cal?
Yes, but there are many restrictions. Typically you must be in a wheelchair, on hemodialysis, or have physical limitations that prevent you from riding in a private car.
2. Do You Take Medicare?
No, medicare does NOT provide any reimbursement for non-emegency transportation.
3. I am a regional center consumer and need a ride. Can I call you directly?
If you are a current client of Medstar you should call to inquire.
4. I am a service coordinator for the regional center and want to discuss feasibility, can I check with you before calling the transportation coordinator?
No. Medstar cannot discuss feasibility with service coordinators. Please direct feasibility questions to your transportation coordinator.
5. I have a doctor appointment that I need a ride to. Do I need to call 2 days in advance to book a ride?
No, you can call as soon you book your appointment.
6. I need to cancel a trip I have already scheduled. What do I do?
You can call 24 hours a day, 7 days a week to cancel. If you get the company voicemail, just leave a detailed message with your name, phone number and date of the trip you want to cancel.
7. What do you charge for a ride?
It depends on many factors. Please call for a quote on any trip.
8. What are you days and hours of service?
We are open Monday through Saturday and take people to dialysis as early as 4:30am. Please call for questions about exact service hours.
9. My ride is late. When will it get here?
Call our office at (916) 669-0550 if your van is late.